News and media

Passionately curious by nature – we’re both thinkers and doers. Here we share our ideas, thoughts, news and more.

News and Media
May 11, 2020

Tips to set agents up for success when working from home

As we navigate these unprecedented times and shift to new ways of working, there are some practical things you can…
News and Media
May 11, 2020

The 5 essential ingredients for a customer centric culture

One of the questions we get asked all the time is ‘what do we need to do to create a…
News and Media
February 28, 2020

The secrets of high performing CX teams

In this article, Kiri Thom, head of Training and Professional Development at CSBA, tells us about the culture, systems and…

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