At CSBA our approach to customer service training is simple – Put the person before the process.
We see first-hand the benefits that come from training frontline staff – improved customer satisfaction, a reduction in staff turnover and increased revenue, just to name a few.
Our comprehensive range of tailored customer experience training workshops equip your staff with tangible skills that enable them to deliver exceptional customer experiences.
Our workshops are customised to the needs, challenges and objectives of our clients. There are no off-the-shelf solutions – we’ll tailor a workshop specifically designed for you.