Every year, CSBA hosts a variety of different events and workshops – designed to help businesses and organisations create better experiences for their customers.

May 31, 2022

CSBA | 2022 ATEM SSCC Masterclass

An online workshop to help leaders in student services inspire excellent in their frontline team.     Five ways to…
December 13, 2021

2022 CX Forum: Energy

Building a Culture of Action Thursday 24 February 2022 | 10am - 3.30pm | Online Don’t just measure: take action…
August 30, 2021

SenseCX Forum 2021: Humans in Mind

Humans in Mind Making human experience #1 in customer service Wednesday 17 November 2021 | 10am to 2pm | Online …
August 23, 2021

Water Sector Customer Experience Workshop 2021

Essential Services Commission and CSBA Forum Thursday 2 Sept 2021 | 10.00am to 12.00pm | Online Event Achieve better results…
July 13, 2021

Superannuation CX Forum 2021

Harness your Voice of Customer REGISTRATIONS NOW OPEN- Friday 22 October 2021 | 10am to 3pm | Online  In a…
July 13, 2021

Local Government Forum 2021

Operationalise Voice of Customer Thursday 16 Sept 2021 | 9.00am to 12.00pm | Online Event Learn how to rapidly improve…
April 30, 2021

ATEM Online Master Class

In an era where student services teams are more likely to be interacting with financially and emotionally vulnerable students, the…
February 19, 2021

2021 CSBA Energy Network Forum

Forward thinking CX How we can harness people, process and technology to create better customer experiences  Wednesday 24 March | 9.30am…
October 5, 2020

Empathy and Resilience Seminar Series | LG Pro

Together with LGPro (Vic) we're co-hosting a series of training seminars to help local government employees hone their empathy and…
September 23, 2020

Superannuation CX Forum

Creating better member outcomes. Through better member experiences. - Thursday 22 October 2020 | 10am to 1pm | Live and online …
August 10, 2020

Local Government Voice of the Customer Workshop, October 2020

Friday 30 October 2020 | 1.00 to 2.30pm The CX Benchmarking (CXB) and Voice of the Customer (VOC) programs have…
July 8, 2020

Local Government Voice of the Customer Workshop

Friday 31 July 2020 | 1.00 to 2.30pm The CX Benchmarking (CXB) and Voice of the Customer (VOC) programs have…
May 12, 2020

SenseCX Workshop

Each year CSBA invites our SenseCX clients to our Annual Quality Assurance Workshop – to help them create better experiences…

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