CSBA

Events

Every year, CSBA hosts a variety of different events and workshops – designed to help businesses and organisations create better experiences for their customers.

Events
December 13, 2021

2022 CX Forum: Energy

Building a Culture of Action Thursday 24 February 2022 | Save the date Planning for the 2022 CX Forum: ENERGY…
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Events
August 30, 2021

SenseCX Forum 2021: Humans in Mind

Humans in Mind Making human experience #1 in customer service Wednesday 17 November 2021 | 10am to 2pm | Online …
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Events
August 23, 2021

Water Sector Customer Experience Workshop 2021

Essential Services Commission and CSBA Forum Thursday 2 Sept 2021 | 10.00am to 12.00pm | Online Event Achieve better results…
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Events
July 13, 2021

Superannuation CX Forum 2021

Harness your Voice of Customer REGISTRATIONS NOW OPEN- Friday 22 October 2021 | 10am to 3pm | Online  In a…
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Events
July 13, 2021

Local Government Forum 2021

Operationalise Voice of Customer Thursday 16 Sept 2021 | 9.00am to 12.00pm | Online Event Learn how to rapidly improve…
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Events
April 30, 2021

ATEM Online Master Class

In an era where student services teams are more likely to be interacting with financially and emotionally vulnerable students, the…
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Events
February 19, 2021

2021 CSBA Energy Network Forum

Forward thinking CX How we can harness people, process and technology to create better customer experiences  Wednesday 24 March | 9.30am…
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Events
October 5, 2020

Empathy and Resilience Seminar Series | LG Pro

Together with LGPro (Vic) we're co-hosting a series of training seminars to help local government employees hone their empathy and…
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Events
September 23, 2020

Superannuation CX Forum

Creating better member outcomes. Through better member experiences. - Thursday 22 October 2020 | 10am to 1pm | Live and online …
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Events
August 10, 2020

Local Government Voice of the Customer Workshop, October 2020

Friday 30 October 2020 | 1.00 to 2.30pm The CX Benchmarking (CXB) and Voice of the Customer (VOC) programs have…
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Events
July 8, 2020

Local Government Voice of the Customer Workshop

Friday 31 July 2020 | 1.00 to 2.30pm The CX Benchmarking (CXB) and Voice of the Customer (VOC) programs have…
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Events
May 12, 2020

SenseCX Workshop

Each year CSBA invites our SenseCX clients to our Annual Quality Assurance Workshop – to help them create better experiences…
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