We take privacy exceptionally seriously

At CSBA we don’t just comply with privacy standards and requirements – in many cases our processes and procedures exceed them, as we go out of our way to protect data and privacy.

Privacy Policy


CSBA (ABN #8262 347 6007) (“CSBA”) respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). CSBA also adheres to the Privacy (Market and Social Research) Code 2021 (“Code”). For more information about how the Privacy Act, the Australian Privacy Principles and the Code interact click here. 

Privacy Policy 

This Privacy Policy for CSBA lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can access the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from us. 

What personal information about you does CSBA collect and hold? 

The information CSBA collect may include your name, phone numbers, email address, location (state), occupation and place of employment, and your opinions and feedback in relation to our clients. From time to time we may also be in possession of other information supplied by our client to supplement the analytics and add depth to insights that we generate.  When providing personal information, you have the option of remaining anonymous or use a pseudonym to be identified by. However, in circumstances where we receive your contact details from a third party or where the research data itself may potentially allow for identification, this will not be practicable. 

On rare occasions, depending on the nature of the research we conduct, we may also collect sensitive information from you, including information on your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information. Sensitive information will only be collected with your prior consent and only if it is directly related to, or reasonably necessary for, the research we conduct. 

In the case we have obtained your contact details from the client that commissioned the study, we assume that prior consent was given to the client and take no responsibility in the event of such consent not having been given. The client list will only be used for the intended study. 

How does CSBA collect and hold your personal information? 

We may collect personal information about you from our client at the time of obtaining your contact details. However CSBA will generally collect your personal information directly from you in the course of you participating in our research and/or surveys.  

We may also collect personal information from a third party supplier, such as commercial providers of residential sample. 

What are the purposes for which CSBA uses, handles and discloses your personal information? 

We will only use and disclose your personal information for the purpose of conducting our research and in accordance with this Privacy Policy. We will not use or disclose your personally identifiable information for the purpose of advertising, promotions or direct marketing activities. If you declined to participate in our research, we may use your personal information to re-contact you for a research purpose if we have valid reasons to believe a genuine research concern warrants such re-contact. If you have participated in our research, we will only re-contact you if you were informed of this or we have valid reasons to believe a genuine research concern warrants such re-contact. 

Who will CSBA disclose your personal information to? 

CSBA will not disclose to our client any personally identifiable research information we collect from you unless we have your consent. We will not disclose any personal information or personally identifiable research information to a third party for a purpose other than conducting our research unless we have your consent (or express prior consent for sensitive information) or are required to do so by an Australian law or court/tribunal order.  

CSBA does not rely on third party service providers who are located overseas to collect our data. Our preferred data collection system stores data in Australia. From time to time a secondary system may be used to store the data we collect. In such cases CSBA will take reasonable steps to ensure any service providers (and their employees and contractors) comply with the Privacy Act and this Privacy Policy, and/or are subject to similar privacy laws.


You have the right to request access to any personal information we hold about you. You can request this information by contacting the Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided (e.g., emailing or mailing it to you). A fee may be charged to cover the cost of retrieval. However this fee will not be excessive and will only apply to the facilitation of your request. 

If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate. 

Questions and Complaints 

If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, the APPs or the Code, then we ask that you contact us immediately using the following contact details: 

Privacy Officer 
Julian Graham

Ph (03) 9605 4900 

We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by: 

Phone: 1300 363 992 Monday to Thursday 10am to 4pm AEST/AEDT (local call cost, but calls from mobile and pay phones may incur higher charges).
If calling from overseas (including Norfolk Island): +61 2 9942 4099
Hearing or Speech Assistance: Contact the National Relay Servicethen ask for 1300 363 992  

Other Languages: Call theTranslating and Interpreting Service on 131 450 then ask for 1300 363 992 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 5288 Sydney NSW 2001
Fax: +61 2 6123 5145
Email: Contact the Office via theirEnquiry Form 

CSBA Website 

When visiting CSBA’s web site, the site server makes a record of the visit and logs the following information for statistical and administrative purposes: 

  • the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements 
  • the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods 
  • pages accessed and documents downloaded – this indicates to CSBA which pages or documents are most important to users and also helps identify important information that may be difficult to find 
  • duration of the visit – this indicates to us how interesting and informative the CSBA site is to candidates 
  • the type of browser used – this is important for browser specific coding 
  • in order to optimize the CSBA web site and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution 

A cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies). The CSBA web site does not use persistent cookies. Upon closing your browser the session cookie set by this web site is destroyed and no Personal Information is maintained which might identify you should you visit our web site at a later date. 

Retention and destruction of Personal Information 

CSBA will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for our research purposes. However, we may in certain circumstances be required by law to retain your personal information after our research has been completed. In this case your personal information will continue to be protected in accordance with this Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes. 

Security of Information 

CSBA will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction. 

However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. 


In this policy “personal information” has the same meaning as under the Privacy Act. 

This policy is effective from 12 March 2014 and was last updated On April 2024. We may change this policy from time to time. Although we intend to observe this Privacy Policy at all times, it is not legally binding on CSBA in any way. From time to time we may regard it as necessary or desirable to act outside the policy. CSBA may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.