At CSBA we don’t just comply with privacy standards and requirements – in many cases our processes and procedures exceed them, as we go out of our way to protect data and privacy.
What personal information about you does CSBA collect and hold?
The information CSBA collect may include your name, phone numbers, email address, location (state), occupation and place of employment, and your opinions and feedback in relation to our clients. From time to time we may also be in possession of other information supplied by our client to supplement the analytics and add depth to insights that we generate. When providing personal information, you have the option of remaining anonymous or use a pseudonym to be identified by. However, in circumstances where we receive your contact details from a third party or where the research data itself may potentially allow for identification, this will not be practicable.
On rare occasions, depending on the nature of the research we conduct, we may also collect sensitive information from you, including information on your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information. Sensitive information will only be collected with your prior consent and only if it is directly related to, or reasonably necessary for, the research we conduct.
In the case we have obtained your contact details from the client that commissioned the study, we assume that prior consent was given to the client and take no responsibility in the event of such consent not having been given. The client list will only be used for the intended study.
How does CSBA collect and hold your personal information?
We may collect personal information about you from our client at the time of obtaining your contact details. However CSBA will generally collect your personal information directly from you in the course of you participating in our research and/or surveys.
We may also collect personal information from a third party supplier, such as commercial providers of residential sample.
What are the purposes for which CSBA uses, handles and discloses your personal information?
Who will CSBA disclose your personal information to?
CSBA will not disclose to our client any personally identifiable research information we collect from you unless we have your express prior consent. We will not disclose any personal information or personally identifiable research information to a third party for a purpose other than conducting our research unless we have your express prior consent or are required to do so by an Australian law or court/tribunal order.
You have the right to request access to any personal information we hold about you. You can request this information by contacting the Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided (e.g., emailing or mailing it to you). A fee may be charged to cover the cost of retrieval. However this fee will not be excessive and will only apply to the facilitation of your request.
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Questions and complaints
Ph (03) 9605 4900
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges).
If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
When visiting CSBA’s web site, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:
- the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements
- the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods
- pages accessed and documents downloaded – this indicates to CSBA which pages or documents are most important to users and also helps identify important information that may be difficult to find
- duration of the visit – this indicates to us how interesting and informative the CSBA site is to candidates
- the type of browser used – this is important for browser specific coding
- in order to optimize the CSBA web site and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution
A cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies). The CSBA web site does not use persistent cookies. Upon closing your browser the session cookie set by this web site is destroyed and no Personal Information is maintained which might identify you should you visit our web site at a later date.
Retention and destruction of personal information
CSBA will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for our research purposes. However, we may in certain circumstances be required by law to retain your personal information after our research has been completed. In this case your personal information will continue to be protected in accordance with this Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.
Security of information
CSBA will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction.
However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
In this policy “personal information” has the same meaning as under the Privacy Act.
CSBA (ABN #8262 347 6007) (“CSBA”) respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). CSBA also adheres to the Privacy (Market and Social Research) Code 2014 (“Code”). For more information about the Privacy Act, the Australian Privacy Principles and the Code click here.