ALLGAS

Customer satisfaction for Allgas, a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with Allgas to collect feedback on their customer experience.

AON

Every month, on behalf of AON Insurance, CSBA conducts surveys with members who have engaged with personal financial advisors, to obtain feedback on their customer service experience.

ATCO

Customer satisfaction for ATCO, a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with ATCO to collect feedback on their customer experience.

AUSTRALIAN GAS NETWORKS

Customer satisfaction for Australian Gas Networks (AGN), a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with AGN to collect feedback on their customer experience.

AUSNET SERVICES

Customer satisfaction for Ausnet, an electricity and gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with Ausnet to collect feedback on their customer experience.

CATHOLIC SUPER

Member experience survey for Catholic Super. Online survey of members who have recently left the fund, to collect feedback on the fund and their reasons for leaving.

EQUIP SUPER

Member experience survey for Equip Super. Online survey of members who have recently left the fund, to collect feedback on the fund and their reasons for leaving.

HUNTER WATER

Customer satisfaction for Hunter Water, a water supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with Hunter Water to collect feedback on their customer experience.

KNOX CITY COUNCIL 

Survey with the staff members at Knox City Council to gain a baseline understanding of customer centricity across the organisation.

MULTINET GAS NETWORKS

Customer satisfaction for Multinet Gas Networks, a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with Multinet Gas Networks to collect feedback on their customer experience.

SA POWER NETWORKS

Customer satisfaction for SA Power Networks, an electricity supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with SA Power Networks to collect feedback on their customer experience.

TASNETWORKS

Customer satisfaction for Tasnetworks, an electricity supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection Tasnetworks to collect feedback on their customer experience.