Has CSBA contacted you about a survey?

We’re currently conducting research and surveys on behalf of the companies and organisations below.

AGN

Customer satisfaction for Australian Gas Networks (AGN), a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with AGN to collect feedback on their customer experience.

ALLGAS

Customer satisfaction for allgas, a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with allgas to collect feedback on their customer experience.

AON

Every month, on behalf of AON Insurance, CSBA conducts surveys with members who have engaged with personal financial advisors, to obtain feedback on their customer service experience.

ATCO

Customer satisfaction for ATCO, a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage, organised a new connection with ATCO or had their complaint/claim case closed, to collect feedback on their customer experience.

AUSNET SERVICES

Customer satisfaction for AusNet, an electricity and gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage, organised a new connection (including DER or DIstributed Energy Resources) with AusNet or had their complaint/claim case closed, to collect feedback on their customer experience.

CATHOLIC SUPER

Online survey of members who have recently left the fund, to collect feedback on their experience with the fund and their reasons for leaving.

EQUIP SUPER

Online survey of members who have recently left the fund, to collect feedback on their experience with the fund and their reasons for leaving.

HUNTER WATER

Customer satisfaction for Hunter Water, a water supplier. Every month, both telephone interviewing and online survey takes place with customers who experienced an outage, organised a new connection or had their complaint/claim close with Hunter Water to collect feedback on their customer experience.

MULTINET GAS NETWORKS

Customer satisfaction for Multinet Gas Networks, a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with Multinet Gas Networks to collect feedback on their customer experience.

SA POWER NETWORKS

Customer satisfaction for SA Power Networks, an electricity supplier. Every month, telephone interviewing and SMS survey takes place with customers who experienced an outage, organised a new connection, contacted SA Power Networks or had their complaint/claim case closed to collect feedback on their customer experience.

TASNETWORKS

Customer satisfaction for Tasnetworks, an electricity supplier. Every month, telephone interviewing takes place with customers who experienced an outage, organised a new connection, contacted Tasnetworks or had their complaint/claim case closed to collect feedback on their customer experience.

UNITYWATER

Ease of experience survey for Unitywater, a water supplier. Conducted bi-weekly trough email and SMS to customers who contacted Unitywater through different channels. Website Pop-ups are also conducted in Unitywater website.

42-24

Yearly online business customer survey.  42-24 provides telecommunications, information technology and data centre services for businesses.

Has CSBA contacted you about a survey?

We’re currently conducting customer research and surveys on behalf of these companies and organisations

AON

Every month, on behalf of AON Insurance, CSBA conducts surveys with members who have engaged with personal financial advisors, to obtain feedback on their customer service experience.

Customer satisfaction for ATCO gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organized a new connection with ATCO to collect feedback on their customer experience.

Customer satisfaction for ALLGAS gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organized a new connection with Allgas to collect feedback on their customer experience.

Customer satisfaction for AUSTNET electricity and gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organized a new connection with Austnet to collect feedback on their customer experience.

Customer satisfaction for Endeavour electricity supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organized a new connection with Endeavour Energy to collect feedback on their customer experience.

Customer satisfaction for Hunter Water a water supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organized a new connection hunter water to collect feedback on their customer experience.

Customer satisfaction for Multinet Gas Networks gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organized a new connection with Multinet gas networks to collect feedback on their customer experience.

Customer satisfaction for Tasnetworks electricity supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organized a new connection Tasnetworks to collect feedback on their customer experience.

Customer satisfaction for SA Power Electricity supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organized a new connection with SA Power networks to collect feedback on their customer experience.