AGN

Customer satisfaction for Australian Gas Networks (AGN), a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with AGN to collect feedback on their customer experience.

ALLGAS

Customer satisfaction for allgas, a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with allgas to collect feedback on their customer experience.

ANZ STAFF SUPER

Bi-annual customer satisfaction survey. CSBA contacts members online or over the phone to gauge their general satisfaction with their superannuation fund.

AON

Every month, on behalf of AON Insurance, CSBA conducts surveys with members who have engaged with personal financial advisors, to obtain feedback on their customer service experience.

ATCO

Customer satisfaction for ATCO, a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage, organised a new connection with ATCO or had their complaint/claim case closed, to collect feedback on their customer experience.

AUSNET SERVICES

Customer satisfaction for AusNet, an electricity and gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage, organised a new connection (including DER or DIstributed Energy Resources) with AusNet or had their complaint/claim case closed, to collect feedback on their customer experience.

BENDIGO SUPERANNUATION

Bi-annual customer satisfaction survey. CSBA contacts members online or over the phone to gauge their general satisfaction with their superannuation fund.

CARE SUPER

Bi-annual customer satisfaction survey. CSBA contacts members online or over the phone to gauge their general satisfaction with their superannuation fund.

CATHOLIC SUPER

Online survey of members who have recently left the fund, to collect feedback on their experience with the fund and their reasons for leaving.

CITY OF GREATER GEELONG

Quarterly online satisfaction survey conducted amongst council residents who made contact with council in the past 3 months.

COMMONWEALTH BANK GROUP SUPER

Bi-annual customer satisfaction survey. CSBA contacts members online or over the phone to gauge their general satisfaction with their super fund.

EQUIP SUPER

Online survey of members who have recently left the fund, to collect feedback on their experience with the fund and their reasons for leaving.

FIRST SUPER

Bi-annual customer satisfaction survey. CSBA contacts members online or over the phone to gauge their general satisfaction with their super fund.

HUME COMMUNITY HOUSING

Customer satisfaction for Hume Community Housing, a NSW based Housing access provider. Bi-annual survey with Hume Community Housing clients seeking their feedback on service and customer experience.

HUNTER WATER

Customer satisfaction for Hunter Water, a water supplier. Every month, both telephone interviewing and online survey takes place with customers who experienced an outage, organised a new connection or had their complaint/claim close with Hunter Water to collect feedback on their customer experience.

IPSWICH CITY COUNCIL

Quarterly online satisfaction survey conducted amongst council residents who made contact with council in the past 3 months.

MARITIME SUPER

Bi-annual customer satisfaction survey. CSBA contacts members online or over the phone to gauge their general satisfaction with their superannuation fund.

MULTINET GAS NETWORKS

Customer satisfaction for Multinet Gas Networks, a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with Multinet Gas Networks to collect feedback on their customer experience.

NGS SUPER

Bi-annual customer satisfaction survey. CSBA contacts members online or over the phone to gauge their general satisfaction with their superannuation fund.

REI SUPER

Bi-annual customer satisfaction survey. CSBA contacts members online or over the phone to gauge their general satisfaction with their superannuation fund.

SA POWER NETWORKS

Customer satisfaction for SA Power Networks, an electricity supplier. Every month, telephone interviewing and SMS survey takes place with customers who experienced an outage, organised a new connection, contacted SA Power Networks or had their complaint/claim case closed to collect feedback on their customer experience.

SUPER SA

Regular customer satisfaction survey. CSBA contacts members online to gauge their general satisfaction with Super SA.

TASNETWORKS

Customer satisfaction for Tasnetworks, an electricity supplier. Every month, telephone interviewing takes place with customers who experienced an outage, organised a new connection, contacted Tasnetworks or had their complaint/claim case closed to collect feedback on their customer experience.

UNITYWATER

Ease of experience survey for Unitywater, a water supplier. Conducted bi-weekly trough email and SMS to customers who contacted Unitywater through different channels. Website Pop-ups are also conducted in Unitywater website.

VISION SUPER

Bi-annual customer satisfaction survey. CSBA contacts members online or over the phone to gauge their general satisfaction with their superannuation fund.