Clients and partners

At CSBA we work with businesses and organisations of all shapes and sizes to help them be better – better for customers, better for their people, and better for the community.

CSBA’s clients include some of Australia’s most respected companies and organisations:

We partner with a variety of different associations and
organisations to help create better customer experiences:


The Association for Tertiary Education Management is Australasia‘s pre-eminent professional body for tertiary education administrators and managers.


The Fund Executives Association Limited works to empower profit-for-members fund executives through professional development and education.


LGPro is the member association and leading voice for people working in Local Government in Victoria and is part of the Local Government Professionals Australia Federation.


CSBA is a proud member of ADIA – the Australian Data and Insights Association.

AusContact Association

AusContact is dedicated to building, evolving and promoting the customer contact community and improving customer outcomes.

Essential Services Commission

The Essential Services Commission promotes the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

Mosaic by Experian

Mosaic defines, measures, describes and engages audiences through accurate segmentation, enabling you to have more strategic and sophisticated conversations with your consumers.

Smith Family

CSBA supports the Smith Family Learning for Life program which helps disadvantaged Australian children create a better life through education programs, financial assistance and support. Together these help them stay in school, further their studies and gain employment.


Livepro have been delivering the best knowledge management solution to award winning customer service centres in all major industries including Banking and Finance, Airlines, Insurance, Superannuation, Education, Health and Government, since 2001.

The Research Society

The Research Society is the peak body in Australia for everyone engaged or interested in market, social and opinion research, whether you use it or provide it and data analytics, customer experience and insight.

Want to explore how CSBA can help you create better customer experiences?