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Holmesglen Institute of TAFE
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Hunter Water
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Western Sydney University
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Australia National University
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Deakin University

CX benchmarking
Every year, CSBA performs more than 10,000 independent assessments of the customer experience provided by 190+ Australian companies. These are the best of the best.
CSBA – Top 10 Customer Experience Performers

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Nillumbik Shire Council
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Actew AGL
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Barwon Water
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Icon Water
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Murdoch University
*Rankings are based on 12,2083 assessments of 198 businesses conducted from April 2021 to March 2022
Best in sector
Sector Benchmark**: 53.9% | Top Performer: 73.7% | Lowest Performer: 44.9%
- Nillumbik Shire Council
- City of Kingston
- City of Parramatta
- Bayside City Council
- City of Newcastle
*Rankings are based on all assessments made of 49 different local governments between April 2021 to March 2022.
Sector Benchmark**: 56.4% | Top Performer: 83.3% | Lowest Performer: 50.1%
- Hunter Water
- Barwon Water
- Icon Water
- Sydney Water
- Water Corp
*Rankings are based on all assessments made of 26 different water companies between April 2021 to March 2022.
Sector Benchmark**: 53.8% | Top Performer: 73.5% | Lowest Performer: 48.7%
- ActewAGL
- Energy Australia
- Multinet
- Alinta Energy
- Simply Energy
*Rankings are based on all assessments made of 14 energy retailers and 18 energy distributors between April 2021 to March 2022.
Sector Benchmark**: 53.8% | Top Performer: 63.5% | Lowest Performer: 48.4%
- Spirit Super
- Christian Super
- Sunsuper
- Qsuper
- Colonial First State
*Rankings are based on all assessments made of 19 superannuation funds between April 2021 to March 2022.
Sector Benchmark**: 53.7% | Top Performer: 56.2% | Lowest Performer: 49.3%
- Westpac
- NAB
- Bendigo Bank
- BankWest
- Suncorp
*Rankings are based on all assessments made of 15 different banking providers between April 2021 to March 2022.
Sector Benchmark**: 60.5% | Top Performer: 83.7% | Lowest Performer: 50.7%
- Holmesglen Institute of TAFE
- Western Sydney University
- Australian National University
- Deakin University
- Murdoch University
*Rankings are based on all assessments made of 32 different higher education providers between April 2021 to March 2022.
Sector Benchmark**: 55.3% | 62.7% Top Performer | 47.4% Lowest Performer
- Nissan
- Meritor
- DuluxGroup NZ
- Vodafone
- iiNet
*Rankings are based on all assessments made of 18 different commercial organisations between April 2021 to March 2022.
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