-
Holmesglen Institute of TAFE
-
Goulburn Mulwaree Council
-
Western Sydney University
-
Hunter Water
-
Australian National University

CX benchmarking
Each year CSBA performs more than 10,000 independent assessments of the customer experience provided by 180+ Australian companies. These are the best of the best.
CSBA – Top 10 SenseCX Performers

-
Murdoch University
-
University of South Australia
-
Barwon Water
-
ActewAGL
-
Icon Water
*Rankings are based on 9,320 assessments of 194 businesses conducted from April 2020 to March 2021
Best in sector
Sector Benchmark**: 52.9% | Top Performer: 83.6% | Lowest Performer: 45.5%
- Goulburn Mulwaree Council
- Nillumbik Shire Council
- Eurobodalla Shire Council
- City of Parramatta
- Georges River Council
*Rankings are based on all assessments made of 45 different local governments between April 2020 to March 2021.
**Benchmark is the median score across the participating entities.
Sector Benchmark**: 55.9% | Top Performer: 82.1% | Lowest Performer: 50.1%
- Hunter Water
- Barwon Water
- Icon Water
- Sydney Water
- Melbourne Water
*Rankings are based on all assessments made of 25 different water companies between April 2020 to March 2021.
**Benchmark is the median score across the participating entities.
Sector Benchmark**: 54.0% | Top Performer: 73.1% | Lowest Performer: 49.4%
- ActewAGL
- Origin Energy
- ATCO
- Red Energy
- Momentum Energy
*Rankings are based on all assessments made of 14 energy retailers and 18 energy distributors between between April 2020 to March 2021.
**Benchmark is the median score across the participating entities.
Sector Benchmark**: 53.8% | Top Performer: 56.5% | Lowest Performer: 50.9%
- BT Super
- Colonial First State
- UniSuper
- Qsuper
- Statewide Super
*Rankings are based on all assessments made of 22 superannuation funds between April 2020 to March 2021.
**Benchmark is the median score across the participating entities.
Sector Benchmark**: 53.5% | Top Performer: 57.8% | Lowest Performer: 49.5%
- Commonwealth Bank
- NAB
- Bendigo Bank
- Westpac
- BankWest
*Rankings are based on all assessments made of 15 different banking providers between April 2020 to March 2021.
**Benchmark is the median score across the participating entities.
Sector Benchmark**: 58.2% | Top Performer: 85.1% | Lowest Performer: 50.9%
- Holmesglen Institute of TAFE
- Western Sydney University
- Australian National University
- Murdoch University
- University of South Australia
*Rankings are based on all assessments made of 33 different higher education providers between April 2020 to March 2021.
**Benchmark is the median score across the participating entities.
Sector Benchmark**: 56.1% | 61.1% Top Performer | 51.6% Lowest Performer
- Nissan Australia
- Frank Insurance
- Meritor
- iiNet
- AHM
*Rankings are based on all assessments made of 22 different commercial organisations between April 2020 to March 2021.
**Benchmark is the median score across the participating entities.
Want to know more about SenseCX?
