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Holmesglen Institute of TAFE
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Western Sydney University
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Hunter Water
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Goulburn Mulwaree Council
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Australian National University

CX benchmarking
Each year CSBA performs more than 10,000 independent assessments of the customer experience provided by 180+ Australian companies. These are the best of the best.
CSBA – Top 10 SenseCX Performers

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Murdoch University
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Barwon Water
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ActewAGL
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University of South Australia
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Icon Water
*Rankings are based on 10,300 assessments of 196 businesses conducted between January 2020 and December 2020.
Best in sector
Sector Benchmark**: 52.5% | Top Performer: 80.4% | Lowest Performer: 45.5%
- Goulburn Mulwaree Council
- Nillumbik Shire Council
- Eurobodalla Shire Council
- City of Parramatta
- Georges River Council
*Rankings are based on all assessments made of 43 different local governments between January 2020 and December 2020.
**Benchmark is the median score across the participating entities.
Sector Benchmark**: 55.8% | Top Performer: 80.6% | Lowest Performer: 50.7%
- Hunter Water
- Barwon Water
- Icon Water
- Sydney Water
- Melbourne Water
*Rankings are based on all assessments made of 25 different water companies between January 2020 and December 2020.
**Benchmark is the median score across the participating entities.
Sector Benchmark**: 53.3% | Top Performer: 71.3% | Lowest Performer: 49.4%
- ActewAGL
- Red Energy
- Origin Energy
- Momentum Energy
- ATCO
*Rankings are based on all assessments made of 15 energy retailers and 18 energy distributors between between January 2020 and December 2020.
**Benchmark is the median score across the participating entities.
Sector Benchmark**: 53.8% | Top Performer: 56.4% | Lowest Performer: 50.9%
- UniSuper
- Legal Super
- Qsuper
- Statewide Super
- BT Super
*Rankings are based on all assessments made of 22 superannuation funds between January 2020 and December 2020.
**Benchmark is the median score across the participating entities.
Sector Benchmark**: 54.3% | Top Performer: 58.0% | Lowest Performer: 48.9%
- ANZ
- Commonwealth Bank
- Macquarie
- NAB
- BankWest
*Rankings are based on all assessments made of 16 different banking providers between January 2020 and December 2020.
**Benchmark is the median score across the participating entities.
Sector Benchmark**: 57.8% | Top Performer: 84.7% | Lowest Performer: 51.5%
- Holmesglen Institute of TAFE
- Western Sydney University
- Australian National University
- Murdoch University
- University of South Australia
*Rankings are based on all assessments made of 35 different higher education providers between January 2020 and December 2020.
**Benchmark is the median score across the participating entities.
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