Creating better member outcomes.
Through better member experiences.
Thursday 21 October 2021 | 10am to 1pm | Live and online
The CX Forum will bring industry experts and thought leaders together to explore the central role that experience plays in engaging, educating and empowering members. The aim being to create a platform for you and your colleagues to explore the possibilities, share ideas and reimagine member experience.
Over the course of the morning we’ll explore:
Latest research findings and insights
Providing education and advice – at the moments that matter
Injecting experience into advice design and delivery
Save the date and invite others who you think will benefit
Because this year’s Forum is a hybrid face-to-face / online event, we’re encouraging program participants to invite a variety of people from your organisation who you think will benefit from the sessions – including those responsible for or involved in member experience and service, financial advice, marketing and communications, compliance or other departments.