Building a Culture of Action Thursday 24 February 2022 | 10am - 3.30pm | Online Don’t just measure: take action…
csbaadminDecember 13, 2021
Essential Services Commission and CSBA Forum Thursday 2 Sept 2021 | 10.00am to 12.00pm | Online Event Achieve better results…
csbaadminAugust 23, 2021
Harness your Voice of Customer REGISTRATIONS NOW OPEN- Friday 22 October 2021 | 10am to 3pm | Online In a…
csbaadminJuly 13, 2021
Operationalise Voice of Customer Thursday 16 Sept 2021 | 9.00am to 12.00pm | Online Event Learn how to rapidly improve…
csbaadminJuly 13, 2021
In an era where student services teams are more likely to be interacting with financially and emotionally vulnerable students, the…
csbaadminApril 30, 2021
Forward thinking CX How we can harness people, process and technology to create better customer experiences Wednesday 24 March | 9.30am…
csbaadminFebruary 19, 2021
Together with LGPro (Vic) we're co-hosting a series of training seminars to help local government employees hone their empathy and…
csbaadminOctober 5, 2020
Creating better member outcomes. Through better member experiences. - Thursday 22 October 2020 | 10am to 1pm | Live and online …
csbaadminSeptember 23, 2020
Friday 30 October 2020 | 1.00 to 2.30pm The CX Benchmarking (CXB) and Voice of the Customer (VOC) programs have…
csbaadminAugust 10, 2020