Free online webinar
Thursday 20th November| 12.00pm to 1.00pm (AEDT) – BOOK HERE
This session will be held over Microsoft Teams
Complaints are on the rise but many can be prevented.
Across Local Government, communities are increasingly frustrated, service demands are growing and staff stretched. This is leading to more escalations, strained internal relationships and greater pressure on Council teams.
Join CSBA’s Local Government experts for a free online session exploring what’s driving these trends and how Councils can get ahead of complaints by strengthening the customer experience.
We’ll share our observations on:
- The rise in complaints and escalations – and how Councils can adapt their approach
- Building confident, resilient teams – tackling empathy fatigue and difficult conversations
- Creating shared accountability – ensuring every team plays a role in customer outcomes
