Through the secure SenseCX reporting portal, you can quickly and easily access real-time performance data and assessments to see exactly:
Quality Assurance Reporting Portal
The SenseCX reporting portal makes it easy to measure, track and assess customer experiences – across the organisation, different touch points, teams and individual agents.
One portal. All the answers.
WHAT you are doing well
HOW you are performing overall
WHERE and how you can improve
How you COMPARE
Simple dashboard and reporting tools
View
your team’s overall performance against the key SenseCX measures of Success, Ease and Sentiment.
Identify
exactly where the opportunity to improve lies and identify specific behaviours that need adjusting.
Action
new behaviors, initiatives, measures and business improvement processes based on meaningful and actionable insights.
Filter
data and analyse the performance of individual agents, teams, channels and enquiry types.
Listen
to individual call recordings that assessments are based on to truly understand the overall customer experience.
Export
raw data, statistics, dashboards and easy to understand, customisable reports – quickly and easily.
Internal and Independent Quality Assurance applications
The beauty of SenseCX is that it can be used for both Internal Quality Monitoring programs and independent, External Quality Assurance assessments.
Compare and benchmark performance
See how your performance compares to companies in your sector and other sectors, to contextualise and benchmark performance.
Use the data to create better customer experiences
Together, the performance and benchmarking data stored in your portal gives you the insights and understanding you need to:
IDENTIFY opportunities to improve customer experience
TRACK performance over time or measure outcomes of specific initiatives
ASSESS performance of individual agents, teams and departments
COACH and develop your team – with specific, actionable and measurable feedback
Learn more about SenseCX
Download the SenseCX Info pack
