This free webinar for Local Government frontline staff has concluded.
In this session we discussed:
- Recognising psychosocial risk and understanding the pressures frontline teams face
- The hidden impact of challenging customer interactions and why repeated exposure matters
- Maintaining professional boundaries while remaining empathetic and customer-focused
- Building resilience to manage challenging interactions in the moment, recover more effectively and reduce the cumulative impact of repeated exposure to customer distress, conflict and complaints.
You can view a recording of this webinar here.
