Making the Case for CX: From Sentiment to Community Value
Wednesday 17 June | Park Hyatt Melbourne | 2.30pm to 3.30pm
Paul van Veenendaal, CSBA Managing Director & Maria Padisetti will be presenting at the LGPro 2026 Annual Conference.
The session will begin with a practical case study from Nillumbik Shire Council, demonstrating how to deliver measurable ROI from customer experience investment.
This will be followed by a forward-looking view on how councils can apply AI to accelerate insight, efficiency and value.
More information on the LGPro 2026 Annual Conference can be found here .
