This is a three-part series designed for Local Government Frontline Customer Service Officers.
28, 29, 30 July – Over Zoom
BOOKINGS THROUGH LGMA – BOOK HERE
Participants will –
- Have a better understanding of how to remain responive to personal circumstance.
- Learn how to ‘do’ empathy, day in and day out, including tools to help them identify vulnerable customers.
- Be able to better respond to customers with empathy and action.
- Be able to identify their own emotional ‘triggers’ to better manage themselves and their customers.
- Be able to nurture the development of their own growth mindset.
- Be able to recognise and manage stress and uncertainty more effectively.
- Be equipped with practical skills to help them handle the consequences of dealing with challenging interactions.
