Service Protocols

The Service Protocols program is a half day course introducing CSBA’s best practice protocols for face to face, telephone, email and/or live chat.

Prerequisite: Service Excellence

Topics covered include:

• Review service excellence themes
• Customer satisfaction results
• CSBA assessment criteria
• Living our values
• Best practice frameworks for face-face; telephone; email; live chat
• Application of Best Practice, enquiry resolution scenarios

To register your interest in this program, please contact Paul van Veenendaal.