The Service Protocols program is a half day course introducing CSBA’s best practice protocols for face to face, telephone, email and/or live chat.
Prerequisite: Service Excellence
Topics covered include:
- Review service excellence themes
- Customer satisfaction results
- CSBA assessment criteria
- Living our values
- Best practice frameworks for face-face; telephone; email; live chat
- Application of Best Practice, enquiry resolution scenarios
To register your interest in this program, please contact Paul van Veenendaal.