Service Protocols

The Service Protocols program is a half day course introducing CSBA’s best practice protocols for face to face, telephone, email and/or live chat.

Prerequisite: Service Excellence

Topics covered include:

  • Review service excellence themes
  • Customer satisfaction results
  • CSBA assessment criteria
  • Living our values
  • Best practice frameworks for face-face; telephone; email; live chat
  • Application of Best Practice, enquiry resolution scenarios

To register your interest in this program, please contact Paul van Veenendaal.