The Service Excellence program is designed for frontline customer service staff, team leaders and managers to learn how to manage customer expectations and drive service improvement.
Topics covered include:
- Organisational values
- Who are our customers; What are they saying
- Managing Customer Expectations
- Living our Values
- Service Excellence Framework
- Service Language and ‘Firestarters’
- Applying Best Practice
The program will be conducted by CSBA Consultant Pier Dartnell. With over 20 years, local and global experience, Pier is an accomplished Customer Service and Training and Development Manager with a proven track record in delivering business results through the development of people, products and services in multi-layered and dynamic environments.
If you have any questions about this program, please contact Narelle Warburton.