Results from the latest CSBA FEAL Superannuation CX Benchmarking report showed a significant rise in member loyalty over a six-month period. The…
CSBAOctober 26, 2023
Results from the latest CSBA FEAL Superannuation CX Benchmarking report showed no improvement in customer experience in the previous 12…
CSBAJuly 6, 2023
Market research continues to show that it costs more to acquire a new customer than retain an existing one. Depending…
CSBAFebruary 28, 2023
Customer Experience is fast becoming a ticket to play in the Super sector Recognising that loyalty improves retention – that’s…
CSBADecember 15, 2022
New CSBA report shows low retirement confidence, decline in satisfaction Timely and meaningful customer interactions are critical in providing reassurance…
CSBAOctober 12, 2022
New insights from the CSBA FEAL Superannuation CX benchmarking program The customer experience of Super fund members suffered a…
CSBAAugust 4, 2022
