According to Microsoft’s 2019 Global State of Multichannel Customer Service Report, an astonishing 95% of consumers say that customer service…
Paul van VeenendaalJanuary 11, 2021
A COVID-19 story With COVID-19 forcing Australia to go into lockdown, councils across the country responded quickly, dividing their teams…
csbaadminOctober 26, 2020
Our philosophy on 'Measuring Ease' Customers want the right outcome. What it simply means is "Give me what I need,…
csbaadminOctober 6, 2020
The events of 2020 have challenged us in ways we never could have imagined. But, as uncertainty engulfed us and terms…
csbaadminJuly 31, 2020
In this article, Kiri Thom, head of Training and Professional Development at CSBA, tells us about the culture, systems and…
csbaadminFebruary 28, 2020