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CX Training and development | CSBA

News and Media

Off the floor and out the door: how enhancing the customer experience can transform automotive brands’ prospects in tough times

In today’s economic climate, the automotive industry is doing it tough, with figures from the Australian Automotive Dealers Association and…
CSBA
CSBADecember 16, 2020
News and Media

Using Chat Bot / Live Chat to support customers in time of crisis

A COVID-19 story With COVID-19 forcing Australia to go into lockdown, councils across the country responded quickly, dividing their teams…
CSBA
CSBAOctober 26, 2020
News and Media

Measuring EASE

Our philosophy on 'Measuring Ease' Customers want the right outcome. What it simply means is "Give me what I need,…
CSBA
CSBAOctober 6, 2020
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  • Strategy
  • Research
    • Syndicated Sector Research
  • Quality Assurance
    • Sense CX
    • Performance Benchmarking
    • CX Awards
    • 2024 ATEM Future Student Customer Experience Benchmarking Program
  • Training
    • Team Leaders and Managers
    • Agents & Frontline Staff
  • Industries
    • Automotive
    • Banking
    • Energy
    • Local Government
    • Superannuation
    • Telecommunications
    • Tertiary Education
    • Water
  • Case Studies
  • About
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    • ISO Accreditation
    • News
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