News and Media Loyalty among Super fund members at its strongest in three years: new CSBA reportResults from the latest CSBA FEAL Superannuation CX Benchmarking report showed a significant rise in member loyalty over a six-month period. The…CSBAOctober 26, 2023
News and Media Challenges Ahead: Australian Automotive Sector Struggles to Meet Customer Expectations, Reveals CSBA ReportThe Automotive sector in Australia is evolving. Supply chain issues continue to affect the availability of new vehicles and parts;…CSBAJuly 27, 2023
News and Media Deakin takes the crown in 2023!Deakin University has won the 2023 ATEM Customer Service Excellence Awards Deakin University has taken the #1 position in the…CSBAJuly 11, 2023
News and Media Satisfaction among Super fund members has not recovered from big fall in 2022: new CSBA reportResults from the latest CSBA FEAL Superannuation CX Benchmarking report showed no improvement in customer experience in the previous 12…CSBAJuly 6, 2023
News and Media Do you really know why your members are leaving?Market research continues to show that it costs more to acquire a new customer than retain an existing one. Depending…CSBAFebruary 28, 2023
News and Media Tertiary education sector tops SenseCX benchmark resultsAustralian National University is ranked #1 according to the January 2023 SenseCX Benchmark results, which compared the performance of 204…CSBAJanuary 18, 2023
News and Media How do you retain customers for the long game?Customer Experience is fast becoming a ticket to play in the Super sector Recognising that loyalty improves retention – that’s…CSBADecember 15, 2022
News and Media Super fund members need reassurance, meaningful engagement in a volatile marketNew CSBA report shows low retirement confidence, decline in satisfaction Timely and meaningful customer interactions are critical in providing reassurance…CSBAOctober 12, 2022
News and Media Hunter Water tops latest CX benchmark ranking of 203 major Australian companies in 7 sectorsLatest SenseCX Benchmark results show only the best are getting better Hunter Water is #1 in customer experience excellence,…CSBAAugust 9, 2022
News and Media Trust and loyalty for Super funds hit new low: CSBA benchmarkingNew insights from the CSBA FEAL Superannuation CX benchmarking program The customer experience of Super fund members suffered a…CSBAAugust 4, 2022