News and Media Is your retirement income strategy hitting the mark?The Retirement Income Covenant came into effect on 1 July 2022 and Super funds have responded in different ways. So,…CSBAMay 10, 2023
News and Media CSBA Quarterly Agent Awards | Jan-Mar 2022Celebrating the work of those on the front line of customer service It's all about the 'care factor' The…CSBAJune 30, 2022
News and Media Holmesglen wins the 2022 ATEM Customer Service Excellence AwardHolmesglen ranks #1 in Customer Service - again! Wins the 2022 ATEM Customer Service Excellence Award Holmesglen TAFE has maintained…CSBAJune 16, 2022
News and Media CSBA launches inaugural Agent of the Year awardKaylene Bessell from Hunter Water wins 2021 title Hunter Water customer service agent, Kaylene Bessell, is Agent of the…CSBAApril 7, 2022
News and Media Are you measuring customer emotion?Customers are emotional beings. When you can connect with their emotions, you win the opportunity to earn their loyalty. …CSBAMarch 17, 2022
News and Media Energy customers want reassurance, tolerance and control: CX in the UKAn update from CSBA's 2022 CX Forum: Energy Research has shown high customer vulnerability in the UK, in a…CSBAFebruary 28, 2022
News and Media Member insights are the key to RICSuper funds: Member insights are critical in building a sound retirement income strategy Just as buildings require strong foundations…CSBAFebruary 9, 2022
News and Media Prioritising trustThe pandemic has raised the bar for customer expectations but fortunately a recent fund study shows member trust levels have…CSBADecember 17, 2021
News and Media CSBA Quarterly Agent Awards | July-Sept 2021Celebrating the work of those on the front line of customer service "The voting was really difficult this quarter.…CSBADecember 14, 2021
News and Media What you say matters. The words you choose can calm or aggravate.At an unsettling time of reopening under pandemic restrictions, Local Government frontline staff are learning to effectively handle challenging conversations…CSBADecember 6, 2021