Best practice CX techniques | CSBA - Part 2

News and Media

CSBA Quarterly Agent Awards | Jan – Mar 2020

People are at the heart of everything we do here at CSBA. We love to see them flourish and strongly…

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csbaadminJune 9, 2020

News and Media

Creating better experiences for vulnerable customers

The impact of the COVID-19 crisis means that we’re seeing more and more vulnerable people reaching out for help. Taking…

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csbaadminJune 4, 2020

News and Media

Tips to set agents up for success when working from home

As we navigate these unprecedented times and shift to new ways of working, there are some practical things you can…

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csbaadminMay 11, 2020

News and Media

The 5 essential ingredients for a customer centric culture

One of the questions we get asked all the time is ‘what do we need to do to create a…

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csbaadminMay 11, 2020