News and Media “Closed” case does not mean “resolution” for vulnerable customers: CSBA research. Critical insight for developing a fair and timely dispute resolution procedure in line with RG271 legislation Independent research from in-depth…csbaadminNovember 11, 2021
News and Media Dramatic reform opens opportunity for super funds to amplify value and sharpen communication 2021 CSBA FEAL Superannuation CX Benchmarking Report New research has found that 54% of surveyed employers were not aware of…csbaadminOctober 5, 2021
News and Media Centralised customer teams – the missing piece that will boost retention: opinion The competition to enrol new students has continually pushed tertiary institutions to strengthen their future student teams – to listen…Paul van VeenendaalSeptember 3, 2021
News and Media CSBA Quarterly Agent Awards | Apr-Jun 2021 Celebrating the work of those on the front line of customer service "Leaders become great, not because of their…csbaadminJuly 30, 2021
News and Media Manage the impact of handling vulnerable customers Being on the frontline of customer service has never been easy, but the pandemic has made it even more challenging.…csbaadminJune 22, 2021
News and Media CSBA Quarterly Agent Awards | Jan-Mar 2021 People are at the heart of everything we do here at CSBA. We love to see them flourish and strongly…csbaadminMay 4, 2021
News and Media Sessions from CSBA’s Energy Network Forum 2021 CSBA's Energy Network Forum 2021 was a wonderful opportunity to gather like-minded CX professional to discuss the future of customer…csbaadminApril 1, 2021
News and Media CSBA Quarterly Agent Awards | Oct-Dec 2020 People are at the heart of everything we do here at CSBA. We love to see them flourish and strongly…csbaadminFebruary 12, 2021
News and Media CSBA Quarterly Agent Awards | July – Sept 2020 People are at the heart of everything we do here at CSBA. We love to see them flourish and strongly…csbaadminNovember 6, 2020
News and Media CSBA Quarterly Agent Awards | Apr – Jun 2020 People are at the heart of everything we do here at CSBA. We love to see them flourish and strongly…csbaadminJuly 28, 2020