Creating customer centric business is our business

How we can help

Customers have higher expectations than ever before. Your customers now expect a successful, easy and satisfying
experience every time they engage with you.

At CSBA we help you to fully understand these expectations; to meet and exceed them; and, to become a truly customer centric organisation.

This transformation leads to happier, more loyal customers, and more engaged and focused staff. In turn, this ultimately allows you to deliver an exceptional customer experience, more cost effectively.


Know your employee and customer attitudes, behaviours, needs


Design and develop a customer centric organisational framework


Operationalise customer experience frameworks and improvements


Assess and assure customer experience excellence

Latest News

We Work where you Work

CSBA has deep expertise in customer experience in a number of different industry sectors that allows us to provide you with real insight into your sector

CSBA Current SenseCX Benchmarking Top 10

CSBA congratulates the top performers for assessments conducted between January and December 2019

The University of Western Australia
Western Sydney University
Hunter Water
Monash University
Barwon Water
Australian National University
Goulburn Mulwaree Council
The University of Queensland

Upcoming Events

2020 CSBA Energy Network Workshop

Case Studies

Click Here to read other success stories

Over time, the company’s customer satisfaction and Net Promoter Scores (NPS) have increased and the company now has a better capacity to target areas to improve customer service across its dealer network.
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National Car Dealership – Deliver research based training

Staff across the Council now have a shared understanding of the importance of their role in setting and delivering to customer expectations. They are now able to see how improved practice will work in their area and are now more empowered to put this into practice.
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Local Government (4) – Develop service standards and protocols