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			<pubDate><![CDATA[2020-11-05T22:40:22+00:00]]></pubDate>
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			<guid><![CDATA[https://www.csba.com.au/csba-local-government-customer-experience-benchmarking-program-2020-21-registration-form/thank-you/]]></guid>
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			<title>Thank you</title>
			<pubDate><![CDATA[2020-11-01T21:06:09+00:00]]></pubDate>
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			<guid><![CDATA[https://www.csba.com.au/using-chat-bot-live-chat-to-support-customers-in-time-of-crisis/]]></guid>
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			<title>Form Confirmation</title>
			<pubDate><![CDATA[2020-10-07T23:43:33+00:00]]></pubDate>
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			<guid><![CDATA[https://www.csba.com.au/while-2020-challenges-us-like-weve-never-been-challenged-there-may-just-be-a-silver-lining/]]></guid>
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			<title>While 2020 challenges us like we’ve never been challenged – there may just be a silver lining….</title>
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			<title>City of Tea Tree Gully | Local Government CX Benchmarking Program</title>
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			<title>Local Government Voice of the Customer Workshop</title>
			<pubDate><![CDATA[2020-07-08T06:52:25+00:00]]></pubDate>
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			<link><![CDATA[https://www.csba.com.au/sensecx-workshop-november-2020/]]></link>
			<title>SenseCX Workshop</title>
			<pubDate><![CDATA[2020-07-08T05:36:24+00:00]]></pubDate>
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			<guid><![CDATA[https://www.csba.com.au/explore/case-studies/customer-journey-mapping-hunter-water/]]></guid>
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			<title>Hunter Water | Customer Journey Mapping</title>
			<pubDate><![CDATA[2020-06-23T23:29:05+00:00]]></pubDate>
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