Click on the links below to watch the videos

CSBA’s Energy Network Forum 2021 was a wonderful opportunity to gather like-minded CX professional to discuss the future of customer experience in the energy sector. A key theme woven into each session was the importance of focusing on the human experience (HX). We invite you to watch the sessions to think about what you can do today to create a more customer-centric organisation. 

Want to explore how CSBA can help you provide your customers with better experiences?