Assess and assure customer experience excellence
Implement an independent quality assurance framework that provides peace of mind and ongoing assessment and measurement of customer experience.
Track and monitor shifts in key experience metrics such as success, ease and sentiment
Provide the valuable feedback and insights your people need.
Identify areas for improvement and investment and set your priorities for digital strategies.
• External Quality Assessment
• Internal Quality Monitoring.
• Mystery shopping
• Customer research tracking
• Industry benchmarking
Our flagship assurance product SenseCX
For a comprehensive Overview of our Quality Assurance Program click here to download a brochure.
To see a little information regarding our SenseCX reporting tools select from the options in the window below by clicking on a button. You can navigate through the modules to suit your needs.