Humans in Mind
Making human experience #1 in customer service
Wednesday 17 November 2021 | 10am to 2pm | Online
Resetting our intentions for people-centred interactions
The take up in Artificial intelligence, chat bots, machine learning and online platforms as clever customer interaction tools has been phenomenal. But what about the humans behind the interactions?
While technology is important for business growth, the human element of communication is critical. When you neglect human engagement, you hurt your business. This forum will help you return your attention to human experience, and reset your intentions on improving the interactions for both customers and staff.
The Forum will explore people-centred practices for contact centres:
Discover latest quality assurance approaches for frontline staff
Learn how to make training interesting and sticky
Hear experts share their success case studies
Network and share ideas with like-minded professionals
Take away actionable tips to use immediately
Who should attend the Forum?
- Contact Centre Manager
- Team Leader
- Contact Centre Quality Assurance Manager
- Learning and Development Manager