Are Sales the new Service?
It is bantered about in business circles and forums, seminars and professional development sessions and yet so few seem to understand the mechanics of Consultative Needs Based Sales and how it works to enable a higher conversion rate and increased sales performance.
CSBA has been engaged to implement Consultative Needs Based Sales models across sales and service functions for a range of clients across a multitude of Industries. The return on investment has seen many clients realising significant increases in Sales, Customer Advocacy and Staff Satisfaction.
For further information on implementation of a Consultative Needs based Sales or Service model within your organisation you can contact Tremayne Murphy 0450 281 008.
The CSBA Index
QUARTER 4, 2014-15
Top 10 Customer Service Performers
|1.||North Coast TAFE|
|3.||Launceston City Council|
|6.||Southern Rural Water|
|7.||City of Yarra
Rural City of Wangaratta
|9.||North East Water
Chrurches of Christ Care
Top Performers by Industry
|2.||Local Government||Shire of Kalamunda|
|5.||Aid Organisations||Medecins Sans Frontieres Australia|
|6.||Housing Services||Churches of Christ Care|
|7.||Tenancy Services||Residential Tenancy Authority QLD|
|8.||TAFE||North Coast TAFE|
|9.||Universities||University of Adelaide|
|10.||Energy||Actew AGL Energy|
|12.||Banks - Loans||NAB Home Loans|
|13.||Banks - General||ANZ|
Upcoming Events & Programs
To register or for more information, please click here.
|National Program:||Network Program
Members now have the opportunity to participate in a quarterly mystery shopping benchmarking program, specifically for the Network..... Read more
|National Program:||Federation Benchmarking Program
CSBA’s Housing Providers benchmarking program supporter by the Federation compares your business against similar businesses, showing specific strengths and areas for improvement across a range of channels.... Read more