December 2014

A New Identity for CSBA

The last few years have seen much change as companies aim to become more customer centric.

At CSBA, we have made significant investments in our people, processes and technology to strengthen our offering and continually seek customer feedback as part of our own journey to improve and understand best practice, so we can in turn deliver maximum value to our customers.

As the new year approaches, we are excited to introduce our new logo and corporate rebranding which reflects CSBA’s credentials as the customer service improvement specialists. The logo concept represents Customer Service as the building blocks of successful businesses and the colour transition is representative of CSBA’s purpose which is to help transition our clients business toward a more efficient, vibrant, customer centric organisation. Please take the time to look at our new website and feel free to give us your feedback. I think the team have done a great job and I really hope you like our new look.

I would also like to thank our customers for their support over the year. CSBA will be closed for the holiday period from close of business Tuesday 23 December and reopening on Monday 6 January 2015.

Wishing you and your families a safe and happy festive season,

Paul van Veenendaal
Managing Director


The CSBA Index

QUARTER TO SEPTEMBER 2014

Top Customer Service Performers

1. AAMI
2. Gladstone Regional Council
3. Wannon Water
4. Southern Rural Water
5. Surf Coast Shire Council
6. Argyle Community Housing
Parramatta City Council
GWM Water
9. Budget Direct
City of Monash
Shire of Kalamunda

Top performers by industry

1. Aid Care Australia
2. Banks - General NAB
3. Banks - Loans NAB
4. Energy Actew AGL
5. Housing Providers Argyle Community Housing
6. Insurance AAMI
7. ISPs iiNet
8. Local Government Gladstone Regional Council
9. Motor Manufacturing Holden
10. Superannuation Colonial First State First Choice Super
11. TAFE New England TAFE
North Coast TAFE
12. Telco iiNet mobile
Optus mobile
13. Tenancy Authority NSW Fair Trading Tenancies
14. Universities  College of Law
15. Water  Wannon Water

Upcoming Events

To register or for more event information, please click here.

ATEM Student Service Centre Conference The program benchmarks your institutions student service against Australia’s top tertiary institutions.
Customer Service Network
Benchmarking Program
Working with some of Australia's most well-known and respected organisations to assess customer service.
2015 National Local Government Customer Satisfaction (CMT) Program A syndicated research program across all channels of customer service delivery in the local government sector.