Friday 31 July 2020 | 1.00 to 2.30pm

The CX Benchmarking (CXB) and Voice of the Customer (VOC) programs have provided local governments with relevant, timely and critical insights into the experience customers have had with their organisation during the COVID-19 crisis.

This webinar is designed to provide a forum for you to collaborate and share ideas with other local governments – for the good of your community. To provide you with data-driven insights and feedback that will enable you to effectively respond to customer needs in this very fast changing environment.

Over the course of the one and half hour webinar, you will have the opportunity to…

  • Explore the latest research findings and insights – CSBA Research Director, Leong Lee, will take you through the critical insights and learnings the CXB and VOC programs have unearthed during the height of the crisis.
  • See how the VOC program is evolving, in response to your needs – CX Director, Inder Lamba, will announce upcoming enhancements to the VOC program that will allow your council to more effectively respond to customers.
  • Shape the program and future research themes – Share your ideas and objectives, and collaborate with other local governments to shape the themes of upcoming waves of the VOC research program.

To ensure the webinar allows you to connect and collaborate with others in the sector and share your ideas and thoughts – we’re keeping it small and intimate.

Make sure you secure your spot asap – numbers are strictly limited.

Register now to secure your spot

Want to know more about how CSBA can help you create better experiences for your customers?