Stay up-to-date with the latest Customer Experience insights at our annual CX Benchmarking (CXB) workshop 2021.

Thursday 16 Sept 2021 | 9.00am to 1.00pm | 477 Collins Street, Melbourne

As local councils continue to deal with COVID-19 restrictions, slashed budgets and team restructures, CSBA is here to help you stay customer-focused.

This annual forum is for local government professionals who want to leverage CSBA’s customer benchmarking data, and learn from others, to improve the customer journey across the entire council.

This event will help you:

  • Understand the latest customer trends and pain points affecting local councils
  • Explore case studies from local council practitioners for transforming the customer journey
  • Network and share ideas with like-minded CX professionals

Make sure to save-the-date in your calendar. More details to follow

Want to know more about how CSBA can help you create better experiences for your customers?