Government

CSBA has over 18 years’ experience working with councils across the country to regularly improve customer experience. We understand the local and state government sectors and the challenges of increased public scrutiny and accountability and are recognised as a leader within the customer service industry.

CSBA can offer the unique solution – combining the insights of customer research, strategy development and implementation in over 60 Councils nationally, with a strong team of training professionals with proven ability to lead and deliver change in complex service organisations.

Download Local Government Case Study

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CSBA Current Customer Service Benchmarking Top 10

CSBA Congratulates the top performers for the 2016-2017 Q4 benchmarking program.
From July 2017 CSBA has launched a new Benchmarking program SenseCX.Click here for more information.

1
GLADSTONE REGIONAL COUNCIL - BUSINESS HOURS
2
STRATHBOGIE SHIRE COUNCIL
3
CITY OF GREATER GERALDTON
4
SURF COAST SHIRE COUNCIL
5
TOWN OF VICTORIA PARK - CUSTOMER SERVICE
5
TOWNSVILLE CITY COUNCIL
7
CITY OF ARMADALE - CONTACT CENTRE
8
BLACKTOWN CITY COUNCIL
9
ISAAC REGIONAL COUNCIL
10
EUROBODALLA SHIRE COUNCIL - GENERAL