CSBA has over 18 years’ experience working with councils across the country to regularly improve customer experience. We understand the local and state government sectors and the challenges of increased public scrutiny and accountability and are recognised as a leader within the customer service industry.
CSBA can offer the unique solution – combining the insights of customer research, strategy development and implementation in over 60 Councils nationally, with a strong team of training professionals with proven ability to lead and deliver change in complex service organisations.
Download Local Government Case Study
CSBA Current Customer Service Benchmarking Top 10
CSBA congratulates the top performers in our latest SenseCX Benchmarking results (conducted between Aug 2017 and July 2018).
From July 2017 CSBA has launched a new Benchmarking program SenseCX.Click here for more information.