Government

CSBA has over 18 years’ experience working with councils across the country to regularly improve customer experience. We understand the local and state government sectors and the challenges of increased public scrutiny and accountability and are recognised as a leader within the customer service industry.

CSBA can offer the unique solution – combining the insights of customer research, strategy development and implementation in over 60 Councils nationally, with a strong team of training professionals with proven ability to lead and deliver change in complex service organisations.

Download Local Government Case Study

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CSBA Current Customer Service Benchmarking Top 10

CSBA congratulates the top performers in our latest SenseCX Benchmarking results (conducted between October 2018 – September 2019).

1
GOULBURN MULWAREE COUNCIL
2
NILLUMBIK SHIRE COUNCIL
3
CITY OF PARRAMATTA
4
EUROBODALLA SHIRE COUNCIL
5
FRANKSTON CITY COUNCIL
6
LA TROBE CITY COUNCIL
7
BAYSIDE CITY COUNCIL
8
SHIRE OF KALAMUNDA
9
ADELAIDE CITY COUNCIL
10
YARRA RANGES SHIRE COUNCIL