CSBA has worked with a number of superannuation funds and financial institutions across Australia since we began operations in 1997. This depth of experience has provided us with an understanding of the major issues facing financial organisations including national and international competition at a time of increased public scrutiny.
In response to these needs and in conjunction with Melbourne Business School, CSBA has developed and delivered range of products and services including national benchmarking, continuous customer satisfaction and journey mapping. This work has given us a bank of data that allows us to develop and deliver to our clients a keen understanding of member satisfaction.
Click here for an overview of how CSBA helps Financial Services and Superannuation Funds improve their business, Customer Experience, Satisfaction and Retention.