Education

We work with over 40 Universities, TAFEs and vocational colleges across Australia and New Zealand. CSBA have contributed to a wide range of industry associations and forums to develop industry wide understanding of the local and international competition for students driving the industry.

CSBA also works in partnership with ATEM to help the sector assess and compare Customer Service Standards. Each year CSBA sponsors a Customer Experience Excellence award at the Student Services Conference.

Click here to read about the 2019 program.

 

CSBA Current Customer Service Benchmarking Top 10

CSBA congratulates the top performers in our latest SenseCX Benchmarking results (conducted between October 2018 – Sept 2019).

1
UNIVERSITY OF WESTERN AUSTRALIA
2
WESTERN SYDNEY UNIVERSITY
3
HOLMESGLEN INSTITUTE OF TAFE
4
MONASH UNIVERSITY
5
AUSTRALIAN UNIVERSITY
6
UNIVERSITY OF QUEENSLAND
7
MURDOCH UNIVERSITY
8
UNIVERSITY OF SOUTH AUSTRALIA
9
WILLIAM ANGLISS
10
QUEENSLAND UNIVERSITY OF TECHNOLOGY