Plans are well underway for the 2019 CSBA FEAL CX Forum.
Building upon the success of previous years, this year the focus will be squarely on building trust, loyalty and retention.
As always the Forum is designed to provide you with actionable insights that you can use to enhance your Member’s and Employer’s experiences.
This year’s Program is currently being finalised, but will provide you with:
- an understanding of how the Financial Services Royal Commission has impacted Member’s trust and perception – one year on.
- a variety of best practice tactics, techniques and strategies to enhance customer experiences and ultimately drive loyalty and retention – from within and outside the sector.
Vivek Chaudri – back by popular demand
Academic Director of Executive MBA Programs at Melbourne Business School, Vivek Chaudri will again join us to deliver another outstanding keynote presentation focussed on innovation and experience and MC the day.
For further information please click here.
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