CSBA recognise the importance of training and professional development in the workplace. Our events are held Australia wide, across all industries and encompass specialised training, seminars and workshops in customer service and satisfaction, for customer service professionals.

LGPro Customer Service Special Interest Group 2018

Customer service in Local Government is forever changing.

Being part of the LGPro Customer Service SIG will allow you to meet and network with many talented customer service professionals across Councils in Victoria. It’s a great way to share and collaborate while benchmarking your own programs and activities.

Our CX Director Michelle O’Donoghue will be presenting with Kingston City Council at this event.

Please note that this SIG is a closed group, open only to people currently working in a Victorian Council.  To register your attendance you must be working in Local Government.

When: September 14, 2018
Where: Cheltenham, VIC

For further information please contact LGPro sig@lgpro.com.

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livepro CX Knowledge Management Forum 2018

With 4 locations this CX Knowledge Management Forum is not to be missed.

Paul van Veenendaal will be one of the 2018 Keynote Speakers at LivePro CX Knowledge Management Forum.

Last year’s livepro Forums were a huge success.  This year with 4 locations, a jam packed agenda that features nationwide KM Awards and 2 Keynote Speakers in each state – they’re fast becoming the premiere events for Knowledge Management and Customer Experience.

The day kicks off at 8:30 am with an agenda that is packed with special keynote presentations, interactive Q & A panels, future features, a roadmap for livepro and of course, the second annual livepro Awards for CX Knowledge Management Excellence!

8:30am at First State Super Head Office
Level 13/15 William St, Melbourne VIC 3000
Dress Code: Business Casual

Places are limited so register //livepro.activehosted.com/f/7 to avoid missing out! Each organisation will receive 2 free tickets. Additional tickets can be purchased for $300 per person.


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