Forward thinking CX
How we can harness people, process and technology to create better customer experiences
Wednesday 24 March | 9.30am to 3.30pm |Melbourne Bowls Club, Flagstaff Gardens
In the fast changing energy sector – customer experience becomes more important with every year that passes. This year’s Energy Network Forum will hone in on what the future of CX looks like.
It will bring some of Australia’s leading CX professionals together with energy sector leaders to explore how we as a sector can better utilise people, process and technology to create better customer experiences.
Over the course of the morning we’ll explore:
The increasing importance of CX in the energy chain
The changing role and expectations of energy consumers
People – living and breathing CX at every level of the business
Process – working together across the value chain
Technology – leveraging technology for better experiences
We’ll also take you through the latest results and trends the Benchmarking program has unearthed and provide plenty of opportunities for us all to learn from one another, network and collaborate.
Hear from CX experts and energy sector leaders, including:
