Shaping the future of Customer Experience: Nextgen CX


Thursday 16 March 2023 |
10am – 3.00pm | Hybrid event
The Business Centre, Collins Street, Melbourne and online

In an ever-changing world of climate change, cost of living pressures, a pandemic and cybersecurity issues, understanding the environment we operate in and how we can future proof services to enhance the experiences of our customers is more important than ever.

This year’s Forum, ‘Shaping the future of Customer Experience: Nextgen CX’, will bring together some of Australia’s most highly respected CX professionals and energy sector leaders. We will discuss the future of CX and what changes are needed to ensure resilience and meet the ever-increasing demands of customer expectations.

This year’s Forum will be a hybrid event – held here in Melbourne but also broadcast live on Zoom for those who can’t attend in person.

Hear from industry experts and thought leaders, including:

Kristen Pellew – Head of Customer and Community, AGIG

Louise Pogmore – Partner, Customer Advisory, Utilities, KPMG

Edmund Li – Manager, Design, Endeavour Energy

Lucy Holder – Customer Engagement Manager, AusNet Services

Stephanie Judd – Manager Customer Strategy, AGIG

Sabiene Heindl – Executive Director, The Energy Charter

Melanie Toyer – Customer Communication Manager, SA Power Networks

How do I attend? 

Invitations to the CSBA 2023 CX Energy Forum have now been sent out. This will be a hybrid event held at the Business Centre in Collins Street Melbourne and online via Zoom for those who cannot make the event in person.

What does it cost to attend?  

This event is exclusive and free to all invited CSBA invitees.

How do I find out more information?

For further information please email Sudipta Dutt: sudipta.dutt@csba.com.au