Together with LGPro (Vic) we’re co-hosting a series of training seminars to help local government employees hone their empathy and resilience skills.
About the program
In an era where your customers are more likely to be vulnerable than ever before, the risk of burnout for those on the front line of customer service is high.
This three-part seminar series provides practical guidance on how to respond to customer interactions with compassion and without compromising your own wellbeing.
Flexible course structure
Module 1:Empathy and resilience on the front line | Friday 6th Nov, 10am – 11:30am
Module 2: Empathy profiling | Friday 13th Nov, 10am – 11am
Module 3: Personal resilience and stress management | Friday 20th Nov, 10am – 11am
Download the brochure – CSBA Training – LGPro Empathy and Resilience Seminar Series