Each year, as part of the Superannuation CX Benchmarking Program, CSBA holds a Forum at Melbourne Business School.


Date: October 2020 TBC

Location: Melbourne Business School


Squarely focussed on helping superannuation funds create better customer experiences, each year the program:

  • takes delegates through the key findings and insights of the latest wave of member and employer research.
  • features a variety of different, highly regarded, speakers and presenters – from inside and outside of the superannuation sector.
  • provides delegates with a host of ideas, insights and initiatives they can take back to their fund and use to create better experiences for their members and employers.

Details for the 2020 Forum are yet to be finalised due to the COVID-19 crisis.

Here’s what some of our past attendees have told us

‘Highly relevant, thought-provoking – practical, real ideas’

‘Great Forum where participants and presenters are free to share ideas, insights and experiences’

‘Have attended for a number of years and always a great range of content – very practical and relevant’

Want to explore how CSBA can help you create better experiences for your customers?