Pier Dartnell, Consultant

Pier is an accomplished Customer Experience and Training and Development Manager with expertise in designing and implementing end-to-end solutions spanning brand development, customer experience delivery, service definition, training, performance management and quality programs. With over 20 years of local and global experience across airlines, customer care, call centres, local government, hospitality and the education sector, Pier is an expert in improving customer advocacy, problem resolution and leadership skills.