News and Media Is your retirement income strategy hitting the mark?The Retirement Income Covenant came into effect on 1 July 2022 and Super funds have responded in different ways. So,…CSBAMay 10, 2023
News and Media CSBA Quarterly Agent Awards | Jan-March 2023Celebrating the work of those on the front line of customer service It's personalised service that your customers remember.…CSBAMay 9, 2023
News and Media Energy Sector Customer Satisfaction Unchanged in 2022: CSBANew research from the CSBA CX benchmarking program Energy customer satisfaction remained stable in 2022 according to results from the…Sharp InstinctsApril 12, 2023
News and Media How Councils Get CX Right (and Wrong)LGProcast Episode 12 - How Councils Get CX Right (and Wrong) Hear from our CX Director for Local Government, Kate…CSBAApril 11, 2023
News and Media Duration and Communication now equally important to gas customersDuration and Communication were the top two drivers of satisfaction for all customer touchpoints with gas customers, according to results…CSBAApril 6, 2023
News and Media CSBA Agent of the Year Award 2022Celebrating the work of those on the front line of customer service Yutong Zeng from City of Kingston is…CSBAMarch 8, 2023
News and Media Do you really know why your members are leaving?Market research continues to show that it costs more to acquire a new customer than retain an existing one. Depending…CSBAFebruary 28, 2023
News and Media CSBA Quarterly Agent Awards | Oct-Dec 2022Celebrating the work of those on the front line of customer service A commitment to continuous improvement is what…CSBAFebruary 1, 2023
News and Media Tertiary education sector tops SenseCX benchmark resultsAustralian National University is ranked #1 according to the January 2023 SenseCX Benchmark results, which compared the performance of 204…CSBAJanuary 18, 2023
News and Media How do you retain customers for the long game?Customer Experience is fast becoming a ticket to play in the Super sector Recognising that loyalty improves retention – that’s…CSBADecember 15, 2022