News and Media Centralised customer teams – the missing piece that will boost retention: opinion The competition to enrol new students has continually pushed tertiary institutions to strengthen their future student teams – to listen…Paul van VeenendaalSeptember 3, 2021
News and Media Contact Centres in COVID-19 Times: Why the Customer Experience has never mattered more According to Microsoft’s 2019 Global State of Multichannel Customer Service Report, an astonishing 95% of consumers say that customer service…Paul van VeenendaalJanuary 11, 2021
