Events Local Government Forum 2021 Operationalise Voice of Customer Thursday 16 Sept 2021 | 9.00am to 12.00pm | Online Event Learn how to rapidly improve…csbaadminJuly 13, 2021
News and Media How training transforms customer-facing teams | Wyndham City Council Wyndham City Council is one of the fastest growing multicultural councils in Australia. For the council to succeed it is…csbaadminJuly 12, 2021
News and Media Manage the impact of handling vulnerable customers Being on the frontline of customer service has never been easy, but the pandemic has made it even more challenging.…csbaadminJune 22, 2021
CX Reports Top 10 Customer Experience Performers for 2021 As Australian businesses grapple with the task of finding the ‘new normal’ following the COVID 19 crisis, it’s time to…csbaadminMay 14, 2021
News and Media CSBA Quarterly Agent Awards | Jan-Mar 2021 People are at the heart of everything we do here at CSBA. We love to see them flourish and strongly…csbaadminMay 4, 2021
Events ATEM Online Master Class In an era where student services teams are more likely to be interacting with financially and emotionally vulnerable students, the…csbaadminApril 30, 2021
News and Media How COVID impacted customer experience in Australia CSBA’s Annual SenseCX assessment of the CX performance of major Australian companies and organisations demonstrates that customer experience really suffered…csbaadminApril 23, 2021
Uncategorized The ever evolving expectations of energy consumers | Lynne Gallagher, CEO, Energy Networks Australia csbaadminApril 1, 2021
Uncategorized Harnessing technology for better customer experiences | Glenn Wilson, General Manager Futures Services & Dr Anna Lorenzetto, CX Manager, Yarra Valley Water csbaadminApril 1, 2021
Uncategorized Building relationships across the energy chain – the good, the bad & the opportunity | Sabiene Hiendl, Executive Director, The Energy Charter & Andrew Davis, Senior CX and Digital Transformation Leader csbaadminApril 1, 2021