Creating better member outcomes. Through better member experiences. - Thursday 22 October 2020 | 10am to 1pm | Live and online …
csbaadminSeptember 23, 2020
The events of 2020 have challenged us in ways we never could have imagined. But, as uncertainty engulfed us and terms…
csbaadminJuly 31, 2020
People are at the heart of everything we do here at CSBA. We love to see them flourish and strongly…
csbaadminJuly 28, 2020
Friday 31 July 2020 | 1.00 to 2.30pm The CX Benchmarking (CXB) and Voice of the Customer (VOC) programs have…
csbaadminJuly 8, 2020
People are at the heart of everything we do here at CSBA. We love to see them flourish and strongly…
csbaadminJune 9, 2020
The impact of the COVID-19 crisis means that we’re seeing more and more vulnerable people reaching out for help. Taking…
csbaadminJune 4, 2020
Each year CSBA invites our SenseCX clients to our Annual Quality Assurance Workshop – to help them create better experiences…
csbaadminMay 12, 2020
As we navigate these unprecedented times and shift to new ways of working, there are some practical things you can…
csbaadminMay 11, 2020
One of the questions we get asked all the time is ‘what do we need to do to create a…
csbaadminMay 11, 2020