News and Media Prioritising trust The pandemic has raised the bar for customer expectations but fortunately a recent fund study shows member trust levels have…csbaadminDecember 17, 2021
News and Media CSBA Quarterly Agent Awards | July-Sept 2021 Celebrating the work of those on the front line of customer service "The voting was really difficult this quarter.…csbaadminDecember 14, 2021
Events 2022 CX Forum: Energy Building a Culture of Action Thursday 24 February 2022 | 10am - 3.30pm | Online Don’t just measure: take action…csbaadminDecember 13, 2021
News and Media What you say matters. The words you choose can calm or aggravate. At an unsettling time of reopening under pandemic restrictions, Local Government frontline staff are learning to effectively handle challenging conversations…csbaadminDecember 6, 2021
News and Media “Closed” case does not mean “resolution” for vulnerable customers: CSBA research. Critical insight for developing a fair and timely dispute resolution procedure in line with RG271 legislation Independent research from in-depth…csbaadminNovember 11, 2021
News and Media Dramatic reform opens opportunity for super funds to amplify value and sharpen communication 2021 CSBA FEAL Superannuation CX Benchmarking Report New research has found that 54% of surveyed employers were not aware of…csbaadminOctober 5, 2021
Events SenseCX Forum 2021: Humans in Mind Humans in Mind Making human experience #1 in customer service Wednesday 17 November 2021 | 10am to 2pm | Online …csbaadminAugust 30, 2021
Events Water Sector Customer Experience Workshop 2021 Essential Services Commission and CSBA Forum Thursday 2 Sept 2021 | 10.00am to 12.00pm | Online Event Achieve better results…csbaadminAugust 23, 2021
News and Media CSBA Quarterly Agent Awards | Apr-Jun 2021 Celebrating the work of those on the front line of customer service "Leaders become great, not because of their…csbaadminJuly 30, 2021
Events Superannuation CX Forum 2021 Harness your Voice of Customer REGISTRATIONS NOW OPEN- Friday 22 October 2021 | 10am to 3pm | Online In a…csbaadminJuly 13, 2021