Forward thinking CX How we can harness people, process and technology to create better customer experiences Wednesday 24 March | 9.30am…
csbaadminFebruary 19, 2021
People are at the heart of everything we do here at CSBA. We love to see them flourish and strongly…
csbaadminFebruary 12, 2021
In today’s economic climate, the automotive industry is doing it tough, with figures from the Australian Automotive Dealers Association and…
csbaadminDecember 16, 2020
As COVID-19 continues to affect how we live and work, it’s more important than ever that you look after your…
csbaadminNovember 6, 2020
People are at the heart of everything we do here at CSBA. We love to see them flourish and strongly…
csbaadminNovember 6, 2020
A COVID-19 story With COVID-19 forcing Australia to go into lockdown, councils across the country responded quickly, dividing their teams…
csbaadminOctober 26, 2020
Our philosophy on 'Measuring Ease' Customers want the right outcome. What it simply means is "Give me what I need,…
csbaadminOctober 6, 2020
Together with LGPro (Vic) we're co-hosting a series of training seminars to help local government employees hone their empathy and…
csbaadminOctober 5, 2020