The pandemic has raised the bar for customer expectations but fortunately a recent fund study shows member trust levels have…
csbaadminDecember 17, 2021
Building a Culture of Action Thursday 24 February 2022 | 10am - 3.30pm | Online Don’t just measure: take action…
csbaadminDecember 13, 2021
At an unsettling time of reopening under pandemic restrictions, Local Government frontline staff are learning to effectively handle challenging conversations…
csbaadminDecember 6, 2021
Critical insight for developing a fair and timely dispute resolution procedure in line with RG271 legislation Independent research from in-depth…
csbaadminNovember 11, 2021
2021 CSBA FEAL Superannuation CX Benchmarking Report New research has found that 54% of surveyed employers were not aware of…
csbaadminOctober 5, 2021
Humans in Mind Making human experience #1 in customer service Wednesday 17 November 2021 | 10am to 2pm | Online …
csbaadminAugust 30, 2021
Essential Services Commission and CSBA Forum Thursday 2 Sept 2021 | 10.00am to 12.00pm | Online Event Achieve better results…
csbaadminAugust 23, 2021
Celebrating the work of those on the front line of customer service "Leaders become great, not because of their…
csbaadminJuly 30, 2021
Harness your Voice of Customer REGISTRATIONS NOW OPEN- Friday 22 October 2021 | 10am to 3pm | Online In a…
csbaadminJuly 13, 2021