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Thank you for your interest in CSBA and our range of services. We would appreciate it if you could please fill out the form below and email it to us and someone will contact you within one business day.

 

Alternatively, if you would like to call CSBA, you can do so on +613 9605 4900 or email us at info@csba.com.au

 

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Which services are you interested in?(Check all that apply)

Overall Customer Service Understanding, Measuring and Improvement Program

UNDERSTAND

Customer Experience Surveys / Customer Satisfaction Surveys - determining what is important and how you perform
Comprehensive Competitor Intelligence
Focus Groups

MEASURE

Quarterly Telephone Benchmark Report
Customer Experience Surveys / Customer Satisfaction Surveys
Third Party Call Monitoring and Assessment
Email Service Benchmark Report
Face-to-Face Mystery Shopping
Assessment of Outsourced Call Centres
Complaint Satisfaction Surveys

IMPROVE

Contact Centre Reviews
Customer Service Workshops
Sales Development Programs
Email Writing Workshops
Development of Effective Guidelines for Customer Service
Contact Centre Capacity/Resource Audits

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