AGN

Customer satisfaction for Australian Gas Networks (AGN), a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with AGN to collect feedback on their customer experience.

ALLGAS

Customer satisfaction for allgas, a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with allgas to collect feedback on their customer experience.

AON

Every month, on behalf of AON Insurance, CSBA conducts surveys with members who have their business insurance with AON, to obtain feedback on their customer service experience.

ATCO

Customer satisfaction for ATCO, a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage, organised a new connection with ATCO or had their complaint/claim case closed, to collect feedback on their customer experience.

AUSNET SERVICES

Customer satisfaction for AusNet, an electricity and gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage, organised a new connection (including DER or Distributed Energy Resources) with AusNet or had their complaint/claim case closed, to collect feedback on their customer experience.

CATHOLIC SUPER

Online survey of members who have recently left the fund, to collect feedback on their experience with the fund and their reasons for leaving.

CITY OF GREATER GEELONG

Customer satisfaction for City of Greater Geelong, CSBA contacts residents who have had contact with the council through planning, complaints or other avenues to gauge their satisfaction.

CITY OF PORT PHILLIP

Customer satisfaction for City of Port Phillip, CSBA contacts residents who have had contact with the council through planning, complaints or other avenues to gauge their satisfaction.

EQUIP SUPER

Online survey of members who have recently left the fund, to collect feedback on their experience with the fund and their reasons for leaving.

HUNTER WATER

Customer satisfaction for Hunter Water, a water supplier. Every month, both telephone interviewing and online survey takes place with customers who experienced an outage, organised a new connection or had their complaint/claim close with Hunter Water to collect feedback on their customer experience.

MULTINET GAS NETWORKS

Customer satisfaction for Multinet Gas Networks, a gas supplier. Every month, telephone interviewing takes place with customers who experienced an outage or organised a new connection with Multinet Gas Networks to collect feedback on their customer experience.

NGS SUPER

Survey of members who have recently left the fund, to collect feedback on their experience with the fund and their reasons for leaving.

NILLUMBIK CITY COUNCIL

Customer satisfaction for Nillumbik City Council, CSBA contacts residents who have had contact with the council through planning, complaints or other avenues to gauge their satisfaction.

QANTAS SUPER

Online bi-annual survey for Qantas Super members, to gauge their general satisfaction with the fund.

SA POWER NETWORKS

Customer satisfaction for SA Power Networks, an electricity supplier. Every month, telephone interviewing and SMS survey takes place with customers who experienced an outage, organised a new connection, contacted SA Power Networks or had their complaint/claim case closed to collect feedback on their customer experience.

SUPER SA

Regular customer satisfaction survey. CSBA contacts members online to gauge their general satisfaction with Super SA.

TASNETWORKS

Customer satisfaction for Tasnetworks, an electricity supplier. Every month, telephone interviewing takes place with customers who experienced an outage, organised a new connection, contacted Tasnetworks or had their complaint/claim case closed to collect feedback on their customer experience.

TOOWOOMBA REGIONAL COUNCIL

Customer satisfaction for Toowoomba Regional Council, CSBA contacts residents who have had contact with the council through planning, complaints or other avenues to gauge their satisfaction.

UNIVERSITY OF SOUTHERN QUEENSLAND

Survey conducted amongst students of Australian tertiary institutions, regarding their experiences and preferences towards Administrative and Support services offered.

UNITYWATER

Ease of experience survey for Unitywater, a water supplier. Conducted bi-weekly through email and SMS to customers who contacted Unitywater through different channels. Website Pop-ups are also conducted in Unitywater website.