Contact Us

 

PO Box 375

Collins Street West

Victoria, Australia 8007

 

Toll Free: 1800 358 081

T: + 61 3 9605 4900

F: + 61 3 9620 7672

 

info@csba.com.au

 

 

 

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Overall Customer Service Understanding, Measuring and Improvement Program

UNDERSTAND

Customer Experience Surveys / Customer Satisfaction Surveys - determining what is important and how you perform
Comprehensive Competitor Intelligence
Focus Groups

MEASURE

Quarterly Telephone Benchmark Report
Customer Experience Surveys / Customer Satisfaction Surveys
Third Party Call Monitoring and Assessment
Email Service Benchmark Report
Face-to-Face Mystery Shopping
Assessment of Outsourced Call Centres
Complaint Satisfaction Surveys

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Contact Centre Reviews
Customer Service Workshops
Sales Development Programs
Email Writing Workshops
Development of Effective Guidelines for Customer Service
Contact Centre Capacity/Resource Audits

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