Contact Us

 

If you would like to call CSBA, you can do so on +613 9605 4900 or email us at info@csba.com.au

 

Alternatively, please complete the form below and a CSBA representative will be in touch within 24 business hours.

 

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Which services are you interested in?(Check all that apply)

Overall Customer Service Understanding, Measuring and Improvement Program

UNDERSTAND

	Customer Satisfaction Surveys - determining what is important and how you perform
	Comprehensive Competitor Intelligence
	Focus Groups

MEASURE

	Quarterly Telephone Benchmark Report
	Customer Satisfaction Surveys
	Third Party Call Monitoring and Assessment
	Email Service Benchmark Report
	Face-to-Face Mystery Shopping
	Assessment of Outsourced Call Centres
	Complaint Satisfaction Surveys

IMPROVE

	Contact Centre Reviews
	Customer Service Workshops
	Sales Development Programs
	Email Writing Workshops
	Development of Effective Guidelines for Customer Service
	Contact Centre Capacity/Resource Audits

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