|
Sep 16 & 17
|
LGMA QLD Customer Service Forum
Robyn Reilly will be facilitating day one of the program.
For further information on the forum please visit the LGMA QLD website
|
|
Oct - Dec
|
CSBA 2010 Complaints Benchmarking Program
For more details please click HERE
|
|
Oct 6
|
Robyn Reilly presenting at the Tertiary Education Management Conference
For further information please visit the TEMC website.
|
|
Oct 21
|
Annual FEAL / CSBA Customer Service Benchmarking Workshop
|
|
Sep – Nov
|
Field work commencing 20 September, reporting completed by 14 January 2011.
|
|
Nov 18
|
LGMA NSW Customer Service Forum
For further information please click HERE
|
| Jan - Feb |
Field work commencing 10 January, reporting completed by 25 April 2011
|
|
Mar - Apr 2011
|
National Complaints Handling Workshops
|
|
April - June
|
Field work commencing 4 April, reporting completed by 25 July 2011
|