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Feb – Mar 2010
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Feb – Mar 2010
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2010 NCSC Benchmarking Program
Registrations closed
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March 2010
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Adelaide, Brisbane, Hobart, Melbourne and Sydney
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29 Apr 2010
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CSBA’s award presented for “Excellence in Telephone Customer Service”
at the ATEM Student Service Centres Conference in Sydney
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Apr & May 2010
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Leadership Workshops with Robyn Reilly and Allison Collier
Adelaide, Brisbane, Hobart, Melbourne, Perth and Sydney
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Apr – Jun 2010
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Field work commencing 22 March, reporting completed by 30 July.
Registrations close 1 March 2010
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June & July 2010
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Customer Service Workshops with Robyn Reilly and Allison Collier
Adelaide, Brisbane, Hobart, Melbourne, Perth and Sydney.
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Jun – Aug 2010
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Field work commencing 14 June, reporting completed by 22 October.
Registrations close 28 May 2010
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Aug & Sep 2010
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Email Workshops with Robyn Reilly and Allison Collier
Adelaide, Brisbane, Hobart, Melbourne, Perth and Sydney.
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Sep – Nov 2010
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Field work commencing 6 September, reporting completed by 14 January 2011.
Registrations close 13 August 2010
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