Upcoming Events


 

Feb – Mar 2010

 

2010 Tertiary Education Sector Benchmarking Program

Feb – Mar 2010

 


2010 NCSC Benchmarking Program

Registrations closed

March 2010

 


Complaints Workshops with Robyn Reilly and Allison Collier

Adelaide, Brisbane, Hobart, Melbourne and Sydney

29 Apr 2010

 

 


CSBA’s award presented for “Excellence in Telephone Customer Service”

at the ATEM Student Service Centres Conference in Sydney

Apr & May 2010

 


Leadership Workshops with Robyn Reilly and Allison Collier

Adelaide, Brisbane, Hobart, Melbourne, Perth and Sydney

Apr – Jun 2010

 

 


Quarterly Benchmarking - Quarter 4 2009/10

Field work commencing 22 March, reporting completed by 30 July.

Registrations close 1 March 2010

June & July 2010

 


Customer Service Workshops with Robyn Reilly and Allison Collier

Adelaide, Brisbane, Hobart, Melbourne, Perth and Sydney.

Jun – Aug 2010

 

 


Quarterly Benchmarking - Quarter 1 2010/11

Field work commencing 14 June, reporting completed by 22 October.

Registrations close 28 May 2010

Aug & Sep 2010

                 


Email Workshops with Robyn Reilly and Allison Collier

Adelaide, Brisbane, Hobart, Melbourne, Perth and Sydney.

Sep – Nov 2010

 

                         


Quarterly Benchmarking - Quarter 2 2010/11

Field work commencing 6 September, reporting completed by 14 January 2011.

Registrations close 13 August 2010

 

 

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