Good Customer Service Wins Students

How does yours compare?

At CSBA we know that every enquiry is an opportunity to win students. Excellent Customer Service communicates the unique benefits of your institution and influences student decision making.

But how do you know if you can improve your customer service and increase student enrolments?

2010 Tertiary Education Sector Benchmarking Program

Now in its third year, CSBA’s Annual Tertiary Education Sector Benchmarking Program is run in conjunction with the Association for Tertiary Education Management (ATEM). CSBA has been a proud sponsor of ATEM’s Student Service Centres Conference since its inception, therefore we are providing a 50% discount to conference delegates and ATEM members.

Participants in the 2010 Tertiary Education Sector Benchmarking Program receive:

A customised benchmarking report
Analysis of their institutions customer service performance
Comparison to the Tertiary Education Sector and Benchmark
Free consultation with one of CSBA’s experienced team

For more detail about the program please click HERE. If you would like to register simply fax or email the registration form to CSBA on (03) 9642 1741 or info@csba.com.au.

Excellence In Telephone Customer Service Award

Participants in CSBA’s 2010 Tertiary Education Sector Benchmarking Program will also be in the running to win the much coveted Excellence In Telephone Customer Service Award for 2010.

The University of Western Sydney were the winners in 2009 and Deborah Moldrich, Contact Service Centre Manager at UWS, had this to say:

“In the competitive tertiary environment every opportunity to communicate our Institutions benefits, and build a strong positive relationship with our potential students, is extremely important. The benchmarking results show our commitment to providing quality customer service which has been shown to be some of the best in Australia.”

The award will be presented to the winning Institution at the 2010 ATEM Student Service Centres Conference, to be held 29-30 April 2010 in Sydney.

For more information contact Becky Hargrove or Tita Pokornyi on (03) 9605 4900.

If you would like to know more about the 2010 ATEM Student Service Centres Conference visit www.atem.wildapricot.org.