Email Service Benchmark Report
Similar to the telephone benchmarking, CSBA also conducts email benchmarking assessment. CSBA emails over 50 companies in our Email Benchmarking Surveys.
CSBA mystery shoppers send emails on a regular basis over the survey period. When the response is received, CSBA assess each response on key elements of the email.
The results are then benchmarked for each client against nominated companies across a variety of sectors. We then provide you with a detailed quarterly reports outlining your performance. This report provides an independent perspective on the current performance of your organisation, and a clear understanding of how to deliver consistently excellent service in an email contact.