Robyn Reilly

Director, Business Improvement

Robyn is one of the most respected leaders in the Australian Contact Centre Industry.

She brings with her over 25 years experience gained in both Operational and Executive contact centre and customer service Management roles. Robyn has led over 40 centres right across Australia, delivering Sales, Customer Service and Directory Assistance.

CSBA develops all Client programs in consultation with Robyn to ensure focused programs that suit the ever changing nature of modern contact centres.

Robyn provides targetted coaching and strategic guidance to CSBA clients to ensure best practice customer service and staff engagement at all levels of an organisation.

Her enthusiastic presentation and facilitation style will harness the energy in your contact centre to ensure optimal performance going forward.

Robyn would welcome your call, please contact her on 1800 358 081 or via robynreilly@bigpond.com